Dispatch your orders from every sales platform with

Our logistic expertise is now at your disposal for all your online orders:

  • Storage, preparation, packing and shipment of all your products at competitive prices
  • 20 European countries available on top of France
  • Support for all logistics matters

External Fulfilment: general presentation

According to Ifop Institute, 60% of online buyers are proned to drop the buying process when the delivery options do not match their expectations. For that reason, Cdiscount has improved its logistics capabilities for the past 10 years providing sellers and their customers with the best delivery experience and efficiency. We first dedicated this capability for the orders made on our marketplace and now, sellers can use our logistical expertise for their orders made on any platform. You stock your products in Fulfilment, provide us with the order information and we handle the logistic on your behalf with preparation, packing and shipment of your products.

What are the advantages of using the External Fulfilment service?

Discover all the advantages of our Cdiscount Fulfilment service for all your orders, even those placed on other sites!

Accelerate your sales

  • Manage only your sales and your stocks on a daily basis for all your sales platforms
  • Privileged support from a team of experts in logistics

Improve your profitability

  • Fee schedules among the most attractive on the market
  • Partner offers to support you with packaging
  • Advance payment for your sales*

Increase your customer satisfaction

  • Over 10 years of experience in logistics coupled with a strong culture of innovation
  • “Logistical” customer service guaranteed in 24h maximum
  • Reduction of claims linked to the delivery of your products and increase in positive opinions

Dispatch on all your platforms

  • A single stock for all your sales sites
  • In France and in more than 20 European countries

Focus on your sales and strategies, we take care of the logistics of all your orders!

How does it work?

Two possibilities for submitting your external orders:

1 | THROUGH API

 

Through API, directly linked to your order management system.

For more information on this submission process, you can click here.

2 | THROUGH THE SELLER ZONE IN 5 STEPS

 

Through the Seller Zone in « Products », « Create order shipping FBC » in a few clicks to provide us with the order information

External Fulfilment rates

Our rates can be divided into two main catagories and are invoiced to you every ten days when your sales are paid.

Storage fees

Our storage rates are based on the rotation of your products. The amounts shown are before tax for one (1) cubic metre for a period of one month.

Type Description Rate before tax/m³/month
Express < 2 weeks 0€
Standard 2 weeks < X ≤ 3 months 10€
Delicate 3 months 15€

Dispatch fees

Our dispatch fees are calculated according to the type of your products (small or large products), their weight and/or their volume.

Multi-site orders

France dispatches – Small products (products <30kg or longest axis <2M)

 

Weight

France
Standard Express Pick-up
<1000 expés >1000 expés <1000 expés >1000 expés <1000 expés >1000 expés
< 100g 4,69 € 4,55 € 9,21 € 8,72 € 3,77 € 3,67 €
0 – 100g 4,69 € 4,55 € 9,21 € 8,72 € 3,77 € 3,67 €
100g – 250g 4,69 € 4,55 € 9,21 € 8,72 € 3,77 € 3,67 €
250g – 500g  5,44 € 5,27 € 9,21 € 8,72 € 3,95 € 3,85 €
500g – 750kg 5,74 € 5,57 € 9,21 € 8,72 € 4,13 € 4,03 €
750g – 1kg 5,74 € 5,57 € 9,21 € 8,72 € 4,13 € 4,03 €
1kg – 1,25kg 6,18 € 5,99 € 9,65 € 9,14 € 4,36 € 4,25 €
1,25kg – 1,5kg 6,38 € 6,19 € 9,65 € 9,14 € 4,36 € 4,25 €
1,5kg – 1,75kg 6,65 € 6,45 € 9,65 € 9,14 € 4,36 € 4,25 €
1,75kg – 2kg 6,85 € 6,64 € 9,65 € 9,14 € 4,36 € 4,25 €
2kg – 3kg 7,84 € 7,60 € 10,09 € 9,56 € 4,81 € 4,71 €
3kg – 4kg 8,42 € 8,16 € 10,54 € 9,98 € 5,38 € 5,27 €
4kg – 5kg 8,79 € 8,53 € 10,97 € 10,40 € 5,38 € 5,27 €
5kg – 6kg 9,85 € 9,35 € 11,42 € 10,82 € 6,81 € 6,67 €
6kg – 7kg 10,32 € 9,79 € 11,86 € 11,23 € 6,81 € 6,67 €
7kg – 8kg 10,51 € 9,97 € 12,30 € 11,66 € 6,81 € 6,67 €
8kg – 9kg 10,98 € 10,42 € 12,75 € 12,08 € 8,06 € 7,89 €
9kg – 10kg 11,00 € 10,44 € 13,19 € 12,49 € 8,06 € 7,89 €
10kg – 12kg 11,98 € 11,37 € 13,63 € 12,92 € 8,38 € 8,21 €
12kg – 14kg 11,93 € 11,32 € 14,52 € 13,75 € 9,03 € 8,84 €
14kg – 15kg 12,30 € 12,00 € 15,41 € 14,60 € 9,66 € 9,47 €
15kg – 20kg 12,91 € 12,26 € 16,74 € 15,86 € 10,63 € 10,42 €
20kg – 25kg 13,69 € 12,99 € 18,96 € 17,96 € 12,24 € 11,99 €
25kg – 30kg 14,00 € 13,30 € 21,19 € 20,07 € 13,85 € 13,56 €
Outsized product (1.5m to 2m)

+ 2,00€

Delivery areas:

Zone 1 Zone 2 Zone 3
Luxembourg Austria Czech Republic
Netherlands Denmark Estonia
Italy Hungary
Portugal Latvia
Spain Lithuania
Sweden Poland
UK Romania
Slovakia
Slovenia

 

 

 

Weight

International (excl. VAT per parcel)
DE/BE Zone 1 Zone 2 Zone 3
<1000 dispatches >1000 dispatches <1000 dispatches >1000 dispatches <1000 dispatches >1000 dispatches <1000 dispatches >1000 dispatches
0 – 99g 5,47 € 5,27 € 9,48 € 8,98 € 10,51 € 10,01 € 14,84 € 14,34 €
100g – 249g 5,77 € 5,56 € 9,48 € 8,98 € 10,51 € 10,01 € 14,84 € 14,34 €
250g – 499g 6,10 € 5,88 € 9,48 € 8,98 € 10,51 € 10,01 € 14,84 € 14,34 €
500g – 749g 6,75 € 6,51 € 9,48 € 8,98 € 10,51 € 10,01 € 14,84 € 14,34 €
750g – 999g 6,77 € 6,53 € 9,48 € 8,98 € 10,51 € 10,01 € 14,84 € 14,34 €
1kg – 1,249kg 8,93 € 8,61 € 10,21 € 9,71 € 11,50 € 11,00 € 16,14 € 15,64 €
1,25kg – 1,49kg 9,36 € 9,02 € 10,21 € 9,71 € 11,50 € 11,00 € 16,14 € 15,64 €
1,5kg – 1,74kg 9,78 € 9,42 € 10,21 € 9,71 € 11,50 € 11,00 € 16,14 € 15,64 €
1,75kg – 1,99kg 10,00 € 9,64 € 10,21 € 9,71 € 11,50 € 11,00 € 16,14 € 15,64 €
2kg – 2,99kg 12,46 € 12,01 € 10,68 € 10,18 € 12,22 € 11,72 € 17,17 € 16,67 €
3kg – 3,99kg 13,66 € 13,16 € 11,14 € 10,64 € 12,94 € 12,44 € 18,20 € 17,70 €
4kg – 4,99kg 14,50 € 13,97 € 11,60 € 11,10 € 13,66 € 13,16 € 19,23 € 18,73 €
5kg – 5,99kg 16,21 € 15,62 € 12,64 € 12,14 € 14,86 € 14,36 € 20,73 € 20,23 €
6kg – 6,99kg 16,84 € 16,23 € 13,21 € 12,71 € 15,58 € 15,08 € 21,76 € 21,26 €
7kg – 7,99kg 17,10 € 16,48 € 13,78 € 13,28 € 16,30 € 15,80 € 22,79 € 22,29 €
8kg – 8,99kg 17,10 € 16,47 € 14,34 € 13,84 € 17,02 € 16,52 € 23,82 € 23,32 €
9kg – 9,99kg 17,50 € 16,86 € 14,91 € 14,41 € 17,74 € 17,24 € 24,85 € 24,35 €
10kg – 11,99kg 19,51 € 18,80 € 15,48 € 14,98 € 18,46 € 17,96 € 25,88 € 25,38 €
12kg – 13,99kg 19,46 € 18,75 € 16,61 € 16,11 € 19,91 € 19,41 € 27,94 € 27,44 €
14kg – 14,99kg 22,71 € 21,89 € 17,74 € 17,24 € 21,35 € 20,85 € 30,00 € 29,50 €
15kg – 19,99kg 22,17 € 21,36 € 19,55 € 19,05 € 23,62 € 23,12 € 33,20 € 32,70 €
20kg – 24,99kg 23,56 € 22,71 € 22,54 € 22,04 € 27,53 € 27,03 € 38,66 € 38,16 €
25kg – 30kg 23,12 € 22,28 € 25,94 € 25,44 € 31,65 € 31,15 € 44,32 € 43,82 €
Outsized product (1.5m to 2m)  

+ 2,00€

Frequently asked questions

Thanks to our experience as an e-merchant and our efficient logistics system, including over 500 000 sqm of storage, robotization, packaging, transport, our Fulfilment service puts the power of Cdiscount logistics' services at complete disposal.
You supply our warehouses with products for sale and we take care of the rest: storage, preparation, packaging, deliveries, returns and Customer Relationship Management.

Advantages:
* Increased visibility of your ads with our Shipped By Cdiscount branding.
• You no longer have to supply each and every customer individually and can consolidate your shipments to a single delivery address (one of our warehouses).
* Time saved on organizing deliveries that frees you up to focus on selling.
• Orders received on all your sales platforms can be delivered in France and Europe.
* Access to 100% of Cdiscount delivery methods (collection points, Cdiscount express and home-delivery)
* Eligibility of your products for the Cdiscount On-Demand Loyalty Program (products under 30 kg and 3D perimeters (L+W+D) under 2 m)
* Customer returns management during the withdrawal period by Cdiscount
• Subscription- and registration-free service.

You can register by filling out the contact form available here.

No, you can outsource all or part of your logistics and associated Customer Relationship Management. You can discuss this all with the Cdiscount Fulfilment team and agree together on which type of products are most profitable for you.

This will depend on product category. At Cdiscount there are 2 categories :

* Small products (Weight < 30 kg and (length + width + depth) < 2 M). These will be stored at our logistics centre in Cestas (Dept: 33). * Bulky products (Weight > 30 kg or with 3D perimeters (length + width + depth) > 2 M). They will be stored at either of our two centres at Andrezieux (Dept:42) and Saint Mard (Dept 77) in France.

Our modern buildings feature quality and automated preparation, packaging and shipping processes. All operations are traced and tracked in real-time. All our staff has significant experience in e-commerce logistics. The sites are also all secure and have 24-hour security personnel.

We process items from 0 to 180 kg. The maximum 3D perimeter (length + width + height) is 5 metres. However, certain types of products subject to specific regulations will not be accepted, for example, those which are flammable or contain alcohol. Please contact the sales department if you sell products with any special characteristics.

Your order is treated as a Cdiscount order.
During periods of high demand, you get the benefit of Cdiscount's logistics capabilities with its 24/7 warehousing.

Sales on Cdiscount :

Delivery modes are as per the Cdiscount site, namely :
– For products under 30 kgs: and 2m in 3D perimeters: collection points, home delivery, express delivery.
– for products over 30 kg and 2m 3D perimeter: large parcel relay point delivery and home delivery are available (at the bottom of the building/at home /at home + residential building).
Delivery times will be those corresponding to the delivery method chosen by your customer.

Sales made on another platform :

For an order placed on an external Marketplace or on your site, delivery will be made to the customer's home within 5 working days.
Available delivery modes:
– for products under 30 kgs and 2m 3D perimeter: standard delivery in France and Europe
- We will shortly be starting up an express service for orders placed in France.

For orders placed on Cdiscount
We deliver to Metropolitan France/Corsica/Monaco, but also Spain, Italy, Germany, Belgium and Luxembourg.

For orders placed on another platform
We deliver not only in France but in also more than 20 European countries. Click here to learn more. (LP external commands)

Yes, with our external ordering service, you can use our Fulfilment solution to ship your products across all your sales platforms. You send us the order information and we manage all the preparation, shipping, and support on anything to do with logistics for you. Please find all the information on our dedicated page here. (LP external commands)

Yes, once your products have the Cdiscount Fulfilment label, they will gain visibility through a specific filter (Shipped by Cdiscount). What's more, they will also enjoy Free Shipping promotion where eligible (basket value of over €25).

Within your Seller Area, you have access to your own dedicated logistics management interface. This lets you check your products, track your stock level, identify your top-sellers etc.
Our Cdiscount Fulfilment advisors will also be available to assist you in your marketplace business.